BLACK KNITTED BEANIE

Q1. Can I return my order?
A: We do not offer refunds. Eligible orders can be exchanged within 14 days of delivery.

Q2. Can I cancel my order?
A: Orders can only be cancelled within 12 hours of purchase.

Q3. How do I request an exchange?
A: Contact us within 14 days with your order ID and required size. Once approved, ship the product back for inspection.

Q4. Who pays for exchange shipping?
A: Customers are responsible for shipping the product back for an exchange.

Q5. How long does an exchange take?
A: Exchanges are processed within 5–7 business days after the returned item passes our quality check.

Q6. Can I exchange my product more than once?
A: No. Each order is eligible for one exchange only.